Known Recalls

Recall campaign · NHTSA 17V272000

Electrical system: software

Daimler Vans USA, LLC filed this campaign with NHTSA on 2017-04-21.

Recall campaignNHTSA 17V272000

Electrical system: software

Component
Electrical system: software
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
3
Reported to NHTSA
2017-04-21
Owners notified
2017-09-01

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

Safety risk

The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Manufacturer remedy

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

5 model years across 3 models.

ModelYears on record
FREIGHTLINER Sprinter 25002014 2013
FREIGHTLINER Sprinter 35002014 2013
Mercedes-Benz Metris2016

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.