Known Recalls

Recall campaign · NHTSA 19V648000

Equipment: other: owners/service/other manual

Mercedes-Benz USA, LLC. filed this campaign with NHTSA on 2019-09-09.

Recall campaignNHTSA 19V648000

Equipment: other: owners/service/other manual

Component
Equipment: other: owners/service/other manual
Manufacturer
Mercedes-Benz USA, LLC.
Vehicles affected
1,478
Reported to NHTSA
2019-09-09
Owners notified
2019-11-22

Defect description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Safety risk

Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.

Manufacturer remedy

MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

2 model years across 2 models.

ModelYears on record
Mercedes-Benz GLE 3502020
Mercedes-Benz GLE 4502020

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.