Known Recalls

Recall campaign · NHTSA 19V666000

Seats: front assembly: head restraint

Daimler Vans USA, LLC filed this campaign with NHTSA on 2019-09-18.

Recall campaignNHTSA 19V666000

Seats: front assembly: head restraint

Component
Seats: front assembly: head restraint
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
29
Reported to NHTSA
2019-09-18
Owners notified
2020-04-20

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.

Safety risk

The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.

Manufacturer remedy

DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

1 model year.

ModelYears on record
Mercedes-Benz Metris2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.