Known Recalls

Recall campaign · NHTSA 20V327000

Equipment: other: owners/service/other manual

Jayco, Inc. filed this campaign with NHTSA on 2020-06-05.

Recall campaignNHTSA 20V327000

Equipment: other: owners/service/other manual

Component
Equipment: other: owners/service/other manual
Manufacturer
Jayco, Inc.
Vehicles affected
666
Reported to NHTSA
2020-06-05
Owners notified
2020-05-19

Defect description

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Safety risk

If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

Manufacturer remedy

Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

8 model years across 3 models.

ModelYears on record
ENTEGRA Qwest2020 2019
JAYCO Melbourne2021 2020 2019
JAYCO Melbourne Prestige2021 2020 2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.