Known Recalls

Recall campaign · NHTSA 21V00J000

Communication: auto crash notification

Mercedes-Benz USA, LLC filed this campaign with NHTSA on 2021-12-27.

Recall campaignNHTSA 21V00J000

Communication: auto crash notification

Component
Communication: auto crash notification
Manufacturer
Mercedes-Benz USA, LLC
Vehicles affected
1,239
Reported to NHTSA
2021-12-27
Owners notified
2022-02-23

Defect description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).

Safety risk

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Manufacturer remedy

The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Scope of coverage

3 model years across 3 models.

ModelYears on record
Mercedes-Benz EQS 4502022
Mercedes-Benz S 5002022
Mercedes-Benz S 5802022

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.