Known Recalls

Recall campaign · NHTSA 21V055000

Electrical system: software

Daimler Vans USA, LLC filed this campaign with NHTSA on 2021-02-05.

Recall campaignNHTSA 21V055000

Electrical system: software

Component
Electrical system: software
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
84,345
Reported to NHTSA
2021-02-05
Owners notified
2021-05-05

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Safety risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Manufacturer remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

13 model years across 5 models.

ModelYears on record
Mercedes-Benz Metris2020 2019 2018 2017 2016
Mercedes-Benz Sprinter 15002020 2019
Mercedes-Benz Sprinter 25002020 2019
Mercedes-Benz Sprinter 35002020 2019
Mercedes-Benz Sprinter 45002020 2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.