Known Recalls

Recall campaign · NHTSA 21V597000

Equipment adaptive/mobility: wheelchair lift/ramp

Volvo Bus Corporation filed this campaign with NHTSA on 2021-08-02.

Recall campaignNHTSA 21V597000

Equipment adaptive/mobility: wheelchair lift/ramp

Component
Equipment adaptive/mobility: wheelchair lift/ramp
Manufacturer
Volvo Bus Corporation
Vehicles affected
266
Reported to NHTSA
2021-08-02
Owners notified
2022-03-18

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."

Safety risk

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Manufacturer remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Scope of coverage

13 model years across 1 models.

ModelYears on record
VOLVO BUS 97002021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.