Known Recalls

Recall campaign · NHTSA 21V931000

Electrical system: software

Mercedes-Benz USA, LLC filed this campaign with NHTSA on 2021-11-29.

Recall campaignNHTSA 21V931000

Electrical system: software

Component
Electrical system: software
Manufacturer
Mercedes-Benz USA, LLC
Vehicles affected
227
Reported to NHTSA
2021-11-29
Owners notified
2022-01-25

Defect description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

Safety risk

Driver distraction can increase the risk of a crash.

Manufacturer remedy

MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Scope of coverage

4 model years across 4 models.

ModelYears on record
Mercedes-Benz EQS 4502022
Mercedes-Benz EQS 5802022
Mercedes-Benz S 5002022
Mercedes-Benz S 5802021

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.