Known Recalls

Recall campaign · NHTSA 23V204000

Electrical system: instrument cluster/panel

Daimler Vans USA, LLC filed this campaign with NHTSA on 2023-03-24.

Recall campaignNHTSA 23V204000

Electrical system: instrument cluster/panel

Component
Electrical system: instrument cluster/panel
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
6,857
Reported to NHTSA
2023-03-24
Owners notified
2023-05-05

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Safety risk

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Manufacturer remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Scope of coverage

28 model years across 8 models.

ModelYears on record
FREIGHTLINER Sprinter 15002021 2020 2019
FREIGHTLINER Sprinter 25002021 2020 2019
FREIGHTLINER Sprinter 35002021 2020 2019
FREIGHTLINER Sprinter 45002021 2020 2019
Mercedes-Benz Sprinter 15002022 2021 2020 2019
Mercedes-Benz Sprinter 25002022 2021 2020 2019
Mercedes-Benz Sprinter 35002022 2021 2020 2019
Mercedes-Benz Sprinter 45002022 2021 2020 2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.