Known Recalls

Recall campaign · NHTSA 23V853000

Electrical system: software

Mercedes-Benz USA, LLC filed this campaign with NHTSA on 2023-12-15.

Recall campaignNHTSA 23V853000

Electrical system: software

Component
Electrical system: software
Manufacturer
Mercedes-Benz USA, LLC
Vehicles affected
10
Reported to NHTSA
2023-12-15
Owners notified
2024-02-02

Defect description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.

Safety risk

Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.

Manufacturer remedy

Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Scope of coverage

1 model year.

ModelYears on record
Mercedes-Benz EQE3502023

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.