Electrical system: propulsion system: traction battery: management system/energy control module (BMS/BECM): software
- Component
- Electrical system: propulsion system: traction battery: management system/energy control module (BMS/BECM): software
- Manufacturer
- Mercedes-Benz USA, LLC
- Vehicles affected
- 14,912
- Reported to NHTSA
- 2024-05-28
- Owners notified
- 2024-07-05
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety risk
A sudden loss of drive power increases the risk of a crash.
Manufacturer remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.