Known Recalls

Recall campaign · NHTSA 24V688000

Equipment: electrical: infotainment: software

Mercedes-Benz USA, LLC filed this campaign with NHTSA on 2024-09-13.

Recall campaignNHTSA 24V688000

Equipment: electrical: infotainment: software

Component
Equipment: electrical: infotainment: software
Manufacturer
Mercedes-Benz USA, LLC
Vehicles affected
2,025
Reported to NHTSA
2024-09-13
Owners notified
2024-11-01

Defect description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.

Safety risk

An automatic emergency braking system that does not function as intended can increase the risk of a crash.

Manufacturer remedy

Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

5 model years across 5 models.

ModelYears on record
Mercedes-Benz AMG CLE532024
Mercedes-Benz CLE 3002024
Mercedes-Benz CLE 4502024
Mercedes-Benz E 3502024
Mercedes-Benz E 4502024

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.