Known Recalls

Recall campaign · NHTSA 24V930000

Electrical system: instrument cluster/panel

Daimler Vans USA, LLC filed this campaign with NHTSA on 2024-12-13.

Recall campaignNHTSA 24V930000

Electrical system: instrument cluster/panel

Component
Electrical system: instrument cluster/panel
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
697
Reported to NHTSA
2024-12-13
Owners notified
2025-01-31

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Safety risk

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Manufacturer remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Scope of coverage

16 model years across 4 models.

ModelYears on record
Mercedes-Benz Sprinter 15002022 2021 2020 2019
Mercedes-Benz Sprinter 25002022 2021 2020 2019
Mercedes-Benz Sprinter 35002022 2021 2020 2019
Mercedes-Benz Sprinter 45002022 2021 2020 2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.