Equipment: electrical: infotainment: video (TOUCH)screen/monitor/unit
- Component
- Equipment: electrical: infotainment: video (TOUCH)screen/monitor/unit
- Manufacturer
- Daimler Vans USA, LLC
- Vehicles affected
- 43,422
- Reported to NHTSA
- 2025-07-11
- Owners notified
- 2025-11-11
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.