Model year record

2023 Chevrolet Silverado 2500

1 recall campaign on file for this model year. 118 owner complaints on file.

Recalls

Recall campaignNHTSA 24V060000

Latches/locks/linkages: tailgate: latch

Component: Latches/locks/linkages: tailgate: latch
Manufacturer: General Motors, LLC
Vehicles affected: 570,434
Reported to NHTSA: 2024-02-01
Owners notified: 2024-05-17

Defect description

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Safety risk

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Manufacturer remedy

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Power train	31	83,000 mi
Electrical system	26	1,600 mi
Unknown or other	15	—
Engine	11	29,000 mi
Fuel/propulsion system	4	—
Latches/locks/linkages	4	47,000 mi
Service brakes	4	—
Exterior lighting	3	—
Engine and engine cooling	2	83,000 mi
Lane departure: blind spot detection	2	—
Lane departure: warning	2	—
Seat belts	2	—
Steering	2	—
Structure: body	2	—
Vehicle speed control	2	—
Wheels	2	—
Latches/locks/linkages: tailgate: latch	1	41,000 mi
Structure	1	41,000 mi
Suspension	1	—
Visibility/wiper	1	—

The 2022 model has about half as many complaints as this one. The 2024 model has about a third as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.