CERTAIN TRANSIT BUSES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, "BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE." THE STRIKER PLATES AT THE BOTTOM OF THE EMERGENCY PUSHOUT WINDOWS CAN WEAR A GROOVE INTO THE EMERGENCY RELEASE BOLT. IF THIS GROOVE BECOMES DEEP ENOUGH, THE EMERGENCY PUSH WINDOW MAY FAIL TO OPEN AS INTENDED WHEN RELEASED.
Safety risk
IN THE EVENT OF AN EMERGENCY, FAILURE OF THE PUSHOUT WINDOW COULD POTENTIALLY TRAP PASSENGERS OR DELAY THEIR ESCAPE, INCREASING THE RISK OF INJURY.
Manufacturer remedy
HEHR INTERNATIONAL IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS MAY CONTACT HEHR INTERNATIONAL AT 323-663-1261 OR DAIMLERCHRYSLER COMMERCIAL BUS AT 336-454-3484.
CERTAIN TRANSIT BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR TIE-DOWN SECUREMENT ASSEMBLIES. THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY MAY BE OUT OF ALIGNMENT CAUSING THE LOAD PAWL NOT TO FULLY SEAT IN THE SPROCKET TEETH.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES.
Manufacturer remedy
SURE-LOK WILL PROVIDE A FREE REMEDY ON BEHALF OF DAIMLERCHRYSLER. DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. OWNERS SHOULD CONTACT SURE-LOK AT 1-866-787-3565 OR DAIMLERCHRYSLER AT 336-454-3484.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
No complaints recorded for this model year.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.