Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Safety risk
An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Manufacturer remedy
Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be placed too far forward on the frame resulting in improper weight distribution across the axles.
Safety risk
Improper weight distribution across the axles may result in poor handling, increasing the risk of a crash.
Manufacturer remedy
Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall began February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-19.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Suspension
2
5,000 mi
Electrical system
1
1,000 mi
Equipment
1
—
Equipment: recreational vehicle/trailer
1
—
Structure: body
1
1,000 mi
Wheels
1
—
The 2014 model has 2 times as many complaints as this one. The 2016 model has 4 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.