Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Safety risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Safety risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
9
43,000 mi
Engine and engine cooling: engine: gasoline
6
5,000 mi
Engine and engine cooling
5
25,500 mi
Engine
3
12,000 mi
Engine and engine cooling: engine
3
10,000 mi
Visibility: sun/moon roof assembly
3
1,000 mi
Power train: automatic transmission
2
1,000 mi
Seat belts
2
60,000 mi
Seats
2
50,000 mi
Steering
2
115,000 mi
Structure: body
2
—
Suspension
2
—
Suspension: front
2
2,000 mi
Unknown or other
2
—
Air bags: frontal
1
27,000 mi
Air bags: frontal: sensor/control module
1
38,525 mi
Electrical system: alternator/generator/regulator
1
47,320 mi
Electrical system: wiring
1
56,000 mi
Electrical system: wiring: front underhood
1
—
Engine and engine cooling: exhaust system
1
22,000 mi
Engine and engine cooling: exhaust system: emission control: crankcase (PCV)
1
47,300 mi
Equipment: electrical
1
—
Exterior lighting: turn signal
1
29,000 mi
Exterior lighting: turn signal: flasher unit
1
1,000 mi
Fuel system, gasoline: storage: tank assembly: mounting
1
5,000 mi
Fuel/propulsion system
1
—
Latches/locks/linkages
1
78,213 mi
Latches/locks/linkages: trunk lid: lock
1
1,000 mi
Power train
1
56,146 mi
Service brakes
1
79,231 mi
Service brakes, hydraulic
1
—
Service brakes, hydraulic: antilock/traction control/electronic limited slip
1
—
Service brakes, hydraulic: antilock/traction control/electronic limited slip: ABS warning light
1
12,000 mi
Service brakes, hydraulic: foundation components: disc: pads
1
1,000 mi
Steering: hydraulic power assist: pump
1
1,000 mi
Steering: linkages: tie rod assembly
1
20,015 mi
Structure
1
—
Suspension: rear
1
126,000 mi
Tires
1
45,000 mi
Tires: tread/belt
1
18,400 mi
Visibility
1
58,215 mi
Visibility: power window devices and controls
1
1,000 mi
Visibility: rearview mirrors/devices: interior
1
—
Wheels
1
108,177 mi
The 2001 model has 19 times as many complaints as this one. The 2003 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.