Known Recalls

Model year record

2002 MERCEDES BENZ ML320

1 recall campaign on file for this model year. 139 owner complaints on file.

Recalls

Recall campaignNHTSA 01V290000

Suspension: front: control arm: upper arm

Component
Suspension: front: control arm: upper arm
Manufacturer
MERCEDES-BENZ USA, LLC.
Vehicles affected
870
Reported to NHTSA
2001-09-10
Owners notified
2001-09-29

Defect description

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE LEFT FRONT UPPER CONTROL ARM MAY NOT MEET THE SPECIFIED STRENGTH REQUIREMENTS.

Safety risk

THE CONTROL ARM COULD FAIL, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL REPLACE THE LEFT FRONT UPPER CONTROL ARM. OWNER NOTIFICATION BEGAN SEPTEMBER 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system1795,000 mi
Service brakes15139,000 mi
Steering15113,000 mi
Electronic stability control (ESC)10129,000 mi
Vehicle speed control10112,000 mi
Service brakes, hydraulic722,000 mi
Steering: hydraulic power assist: hose, piping, and connections564,141 mi
Exterior lighting4—
Suspension496,000 mi
Unknown or other4104,000 mi
Engine3150,000 mi
Seats3101,000 mi
Steering: hydraulic power assist system319,475 mi
Wheels3198,000 mi
Air bags2109,340 mi
Electrical system: instrument cluster/panel267,000 mi
Engine and engine cooling276,000 mi
Engine and engine cooling: exhaust system: emission control: catalytic convertor263,000 mi
Power train: automatic transmission22,000 mi
Seats: front assembly: seat heater/cooler265,000 mi
Structure: body2—
Engine and engine cooling: engine129,000 mi
Exterior lighting: brake lights: switch1—
Exterior lighting: turn signal1—
Forward collision avoidance: automatic emergency braking1—
Fuel system, gasoline1—
Fuel system, other189,670 mi
Interior lighting1—
Latches/locks/linkages147,000 mi
Latches/locks/linkages: doors: latch1—
Parking brake1100 mi
Seats: mid/rear assembly11,005 mi
Service brakes, hydraulic: foundation components: master cylinder149,970 mi
Service brakes, hydraulic: power assist12,000 mi
Steering: hydraulic power assist: pump171,000 mi
Suspension: front1—
Tires176,000 mi
Vehicle speed control: cruise control1102,000 mi
Visibility: glass, side/rear170,000 mi
Visibility: rearview mirrors/devices170,000 mi
Visibility: rearview mirrors/devices: exterior1—
Visibility: sun/moon roof assembly190,000 mi
Visibility: windshield1750 mi

The 2001 model has about half as many complaints as this one. The 2003 model has 4 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.