Known Recalls

Model year record

2002 MERCEDES BENZ ML500

1 recall campaign on file for this model year. 33 owner complaints on file.

Recalls

Recall campaignNHTSA 01V290000

Suspension: front: control arm: upper arm

Component
Suspension: front: control arm: upper arm
Manufacturer
MERCEDES-BENZ USA, LLC.
Vehicles affected
870
Reported to NHTSA
2001-09-10
Owners notified
2001-09-29

Defect description

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE LEFT FRONT UPPER CONTROL ARM MAY NOT MEET THE SPECIFIED STRENGTH REQUIREMENTS.

Safety risk

THE CONTROL ARM COULD FAIL, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL REPLACE THE LEFT FRONT UPPER CONTROL ARM. OWNER NOTIFICATION BEGAN SEPTEMBER 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Steering6102,041 mi
Service brakes, hydraulic377,000 mi
Vehicle speed control3110,500 mi
Electrical system250,000 mi
Engine and engine cooling251 mi
Air bags1—
Electrical system: starter assembly151 mi
Electronic stability control (ESC)1150,000 mi
Engine1201,000 mi
Equipment: appliance: air conditioner1109,000 mi
Exterior lighting: brake lights: switch19,000 mi
Fuel system, gasoline1108,631 mi
Power train: automatic transmission1—
Power train: automatic transmission: control module (TCM/PCM/TECM)19,000 mi
Service brakes1—
Service brakes, hydraulic: antilock/traction control/electronic limited slip: ABS warning light177,000 mi
Service brakes, hydraulic: foundation components: disc: pads122,014 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings1—
Steering: hydraulic power assist: hose, piping, and connections1100,726 mi
Visibility197,000 mi
Visibility: defroster/defogger/hvac system1109,000 mi
Visibility: windshield wiper/washer177,000 mi

The 2003 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.