Model year record

2000 MERCURY Villager

2 recall campaigns on file for this model year. 90 owner complaints on file.

Recalls

Recall campaignNHTSA 00V292001

Steering: rack and pinion

Component
Steering: rack and pinion
Manufacturer
FORD MOTOR COMPANY
Vehicles affected
67,200
Reported to NHTSA
2000-10-10
Owners notified
2000-11-28

Defect description

VEHICLE DESCRIPTION: MINI VANS. ONE OR MORE OF THE FIVE BOLTS THAT MOUNT THE RACK AND PINION STEERING GEAR TO THE VEHICLE MAY HAVE BEEN INCORRECTLY TIGHTENED.

Safety risk

THERE COULD BE A LOOSENESS IN THE STEERING, WHICH MAY BE ACCOMPANIED BY NOISE OR VIBRATION.

Manufacturer remedy

DEALERS WILL INSPECT THE VEHICLES AND, IF THE BOLTS ARE MISSING, WILL REPLACE THE STEERING GEAR MOUNTING BOLTS. ALL BOLTS WILL BE TIGHTENED TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN NOVEMBER 28, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

Recall campaignNHTSA 00V228001

Seat belts

Component
Seat belts
Manufacturer
FORD MOTOR COMPANY
Vehicles affected
144,435
Reported to NHTSA
2000-08-18
Owners notified
2000-10-26

Defect description

VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."

Safety risk

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED.

Manufacturer remedy

DEALERS WILL INSPECT THE DATE CODE ON CERTAIN SEAT BELT BUCKLES OF YOUR VEHICLE AND REPLACE ALL SEAT BELT BUCKLES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. OWNER NOTIFICATION BEGAN OCTOBER 26, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Vehicle speed control: accelerator pedal3040,000 mi
Vehicle speed control1061,000 mi
Air bags: frontal38,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip3
Air bags2
Seat belts290,000 mi
Seat belts: front: buckle assembly2
Suspension: front: stabilizer bar285,000 mi
Electrical system176,000 mi
Electrical system: instrument cluster/panel145,000 mi
Electrical system: ignition: switch1
Electrical system: wiring: interior/under dash1
Engine and engine cooling: cooling system140,000 mi
Engine and engine cooling: cooling system: radiator assembly1
Engine and engine cooling: engine: gasoline: belts and associated pulleys130,000 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe1
Equipment128,304 mi
Equipment: appliance: air conditioner1
Exterior lighting: headlights177,000 mi
Fuel system, gasoline: storage: tank assembly1
Latches/locks/linkages: doors: latch1
Power train: automatic transmission1
Seat belts: front1
Seat belts: front: retractor1
Seat belts: rear/other1
Seats133,000 mi
Seats: front assembly: recliner167,702 mi
Seats: front assembly: seat heater/cooler18,000 mi
Seats: mid/rear assembly181,544 mi
Service brakes, hydraulic1
Service brakes, hydraulic: foundation components: disc: caliper131,452 mi
Service brakes, hydraulic: foundation components: disc: pads128,304 mi
Service brakes, hydraulic: foundation components: drum: shoes/linings1
Steering: gear box (other than rack and pinion)1
Structure1
Structure: body1
Structure: body: door: hinge and attachments133,000 mi
Structure: body: tailgate: hinge and attachments1
Structure: frame and members1
Suspension: front: macpherson strut1
Suspension: rear1
Unknown or other1
Visibility: power window devices and controls1
Visibility: rear window wiper/washer: motor133,000 mi

The 1999 model has about a third as many complaints as this one. The 2001 model has 4 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.