Known Recalls

Model year record

2018 NEW FLYER Xcelsior

1 recall campaign on file for this model year. 6 owner complaints on file.

Recalls

Recall campaignNHTSA 25V542000

Structure: emergency: escape/egress/exit

Component
Structure: emergency: escape/egress/exit
Manufacturer
New Flyer of America, Inc.
Vehicles affected
2,354
Reported to NHTSA
2025-08-22
Owners notified
2025-10-08

Defect description

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Safety risk

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Manufacturer remedy

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system2—
Engine2—
Unknown or other2—

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.