Known Recalls

Model year record

2012 Volkswagen Jetta Sportwagen

1 recall campaign on file for this model year. 38 owner complaints on file.

Recalls

Recall campaignNHTSA 16V078000

Air bags: frontal: driver side: inflator module

Component
Air bags: frontal: driver side: inflator module
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
659,493
Reported to NHTSA
2016-02-10
Owners notified
2017-03-10

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Safety risk

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Manufacturer remedy

Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system670,000 mi
Fuel/propulsion system51 mi
Engine490,000 mi
Power train474,000 mi
Service brakes458,000 mi
Suspension453,000 mi
Unknown or other481,000 mi
Steering2115,000 mi
Air bags1—
Fuel system, diesel1—
Latches/locks/linkages137,545 mi
Seat belts170,000 mi
Structure: body170,000 mi

The 2011 model has roughly the same number of complaints as this one. The 2013 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

EA18003Air Bag Clockspring Failure

Air bags: frontal: driver clockspring/spiral cassette

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.