Known Recalls

Recall campaign · NHTSA 13V588000

Steering: automated/adaptive steering

Nissan North America, Inc. filed this campaign with NHTSA on 2013-11-20.

Recall campaignNHTSA 13V588000

Steering: automated/adaptive steering

Component
Steering: automated/adaptive steering
Manufacturer
Nissan North America, Inc.
Vehicles affected
23
Reported to NHTSA
2013-11-20
Owners notified
2013-11-19

Defect description

Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.

Safety risk

The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.

Manufacturer remedy

Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

1 model year.

ModelYears on record
Infiniti Q502014

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.