Model year record

2014 Infiniti Q50

5 recall campaigns on file for this model year. 276 owner complaints on file.

Recalls

Recall campaignNHTSA 24V470000

Power train: driveline: driveshaft

Component
Power train: driveline: driveshaft
Manufacturer
Nissan North America, Inc.
Vehicles affected
7,222
Reported to NHTSA
2024-06-21
Owners notified
2024-08-13

Defect description

Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.

Safety risk

A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.

Manufacturer remedy

Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.

Recall campaignNHTSA 16V430000

Steering: automated/adaptive steering

Component
Steering: automated/adaptive steering
Manufacturer
Nissan North America, Inc.
Vehicles affected
28,182
Reported to NHTSA
2016-06-13
Owners notified
2016-08-12

Defect description

Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.

Safety risk

If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.

Manufacturer remedy

Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.

Recall campaignNHTSA 16V244000

Air bags: sensor: occupant classification

Component
Air bags: sensor: occupant classification
Manufacturer
Nissan North America, Inc.
Vehicles affected
3,296,947
Reported to NHTSA
2016-04-26
Owners notified
2016-06-10

Defect description

Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.

Safety risk

If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

Manufacturer remedy

Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.

Recall campaignNHTSA 14V138000

Electrical system: software

Component
Electrical system: software
Manufacturer
Nissan North America, Inc.
Vehicles affected
989,701
Reported to NHTSA
2014-03-25
Owners notified
2014-04-14

Defect description

Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.

Safety risk

If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.

Manufacturer remedy

Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.

Recall campaignNHTSA 13V588000

Steering: automated/adaptive steering

Component
Steering: automated/adaptive steering
Manufacturer
Nissan North America, Inc.
Vehicles affected
23
Reported to NHTSA
2013-11-20
Owners notified
2013-11-19

Defect description

Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.

Safety risk

The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.

Manufacturer remedy

Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Steering813,300 mi
Electrical system4427,000 mi
Power train2190,000 mi
Unknown or other1938,000 mi
Air bags177,490 mi
Service brakes1526,500 mi
Engine1270,058 mi
Vehicle speed control1253,000 mi
Tires86,500 mi
Suspension63,000 mi
Wheels641,300 mi
Electronic stability control (ESC)551,000 mi
Lane departure: warning4
Forward collision avoidance: automatic emergency braking3
Fuel/propulsion system3
Lane departure: blind spot detection3
Seats355,000 mi
Structure: body33,000 mi
Steering: electric power assist system21,567 mi
Visibility/wiper230,000 mi
Back over prevention: camera system17,000 mi
Electrical system: software13,000 mi
Equipment adaptive/mobility12,000 mi
Exterior lighting160,000 mi
Power train: automatic transmission1147,000 mi
Seat belts1300 mi
Visibility: sun/moon roof assembly124,000 mi

The 2015 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.