Known Recalls

Recall campaign · NHTSA 19V787000

Communication

Mercedes-Benz USA, LLC. filed this campaign with NHTSA on 2019-11-01.

Recall campaignNHTSA 19V787000

Communication

Component
Communication
Manufacturer
Mercedes-Benz USA, LLC.
Vehicles affected
24,226
Reported to NHTSA
2019-11-01
Owners notified
2019-12-23

Defect description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Manufacturer remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

165 model years across 74 models.

ModelYears on record
MERCEDES BENZ B-Class Electric2015 2014
Mercedes-Benz AMG C632016 2015 2014 2013
Mercedes-Benz AMG C63S2017 2016 2015
Mercedes-Benz AMG CLA452016 2015 2014
Mercedes-Benz AMG E63S2015 2014 2013
Mercedes-Benz AMG G652016
Mercedes-Benz AMG GLA452016 2015
Mercedes-Benz AMG GLE632016
Mercedes-Benz AMG GLS632017
Mercedes-Benz AMG GT2017
Mercedes-Benz AMG GT S2017 2016
Mercedes-Benz AMG ML632015 2014 2013
Mercedes-Benz AMG S652016 2015
Mercedes-Benz AMG SL632016
Mercedes-Benz AMG SLK552015 2013
Mercedes-Benz B 250E2016 2015 2014
Mercedes-Benz C 3002017
Mercedes-Benz C2502015 2014 2013
Mercedes-Benz C3002016 2015 2014 2013
Mercedes-Benz C3502015 2014 2013
Mercedes-Benz C350E2016
Mercedes-Benz C4002015
Mercedes-Benz C4502016
Mercedes-Benz CLA2502016 2015 2014
Mercedes-Benz CLS 4002016
Mercedes-Benz CLS 5502016
Mercedes-Benz CLS 63S2016
Mercedes-Benz CLS4002015
Mercedes-Benz CLS5502015 2014 2013
Mercedes-Benz CLS632014 2013
Mercedes-Benz CLS63S2015 2014
Mercedes-Benz E2502016 2015 2014
Mercedes-Benz E3502016 2015 2014 2013
Mercedes-Benz E4002016 2015
Mercedes-Benz E400 Hybrid2015 2014 2013
Mercedes-Benz E5502016 2015 2014 2013
Mercedes-Benz E632016 2015 2014 2013
Mercedes-Benz G5502016 2015 2014 2013
Mercedes-Benz G632016 2015 2014 2013
Mercedes-Benz GL3502016 2015 2014 2013
Mercedes-Benz GL4502016 2015 2014 2013
Mercedes-Benz GL5502016 2015 2014 2013
Mercedes-Benz GL632016 2015 2014 2013
Mercedes-Benz GLA 2502016 2015
Mercedes-Benz GLC3002016
Mercedes-Benz GLE300D2016
Mercedes-Benz GLE3502016
Mercedes-Benz GLE4002016
Mercedes-Benz GLE4502016
Mercedes-Benz GLE550E2016
Mercedes-Benz GLE63S2016
Mercedes-Benz GLK2502015 2014 2013
Mercedes-Benz GLK3502015 2014 2013
Mercedes-Benz GLS4502017
Mercedes-Benz GLS5502017
Mercedes-Benz ML2502015
Mercedes-Benz ML3502015 2014 2013
Mercedes-Benz ML4002015
Mercedes-Benz ML5502014 2013
Mercedes-Benz S5502017 2016 2015 2014
Mercedes-Benz S550 4MATIC2016 2015
Mercedes-Benz S550E2015
Mercedes-Benz S6002016 2015
Mercedes-Benz S632017 2016 2015 2014
Mercedes-Benz SL4002016 2015
Mercedes-Benz SL5502016 2015 2014 2013
Mercedes-Benz SL632015 2014 2013
Mercedes-Benz SL652015 2014 2013
Mercedes-Benz SLK2502015 2014
Mercedes-Benz SLK3002016
Mercedes-Benz SLK3502016 2015 2014 2013
Mercedes-Benz SLK552014
Mercedes-Benz SLK55 AMG2016
MERCEDES-BENz SLK2502013

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.