Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Safety risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Manufacturer remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
Safety risk
If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
Manufacturer remedy
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Mercedes-Benz (Mercedes) is recalling certain model year 2013 SL63, SL550, and SL65 vehicles manufactured January 16, 2013, through April 30, 2013. The affected vehicles are equipped with an occupant classification system (OCS) that may not detect a very light person sitting in the front passenger seat.
Safety risk
If the OCS does not detect a very light person sitting in the seat, the passenger side air bag would be turned off. In the event of a crash necessitating side air bag deployment, the passenger would be at an increased risk of injury.
Manufacturer remedy
Mercedes will notify owners, and dealers will replace the passenger side seat cushion including the OCS. The recall began on December 20, 2013. Owners may contact Mercedes at 1-201-573-0600.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Engine
5
74,000 mi
Steering
5
31,000 mi
Power train
4
1,200 mi
Wheels
3
31,000 mi
Vehicle speed control
2
1,200 mi
Service brakes
1
36,800 mi
Suspension
1
—
The 2014 model has 5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Open investigations
An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.
EA21002Desiccated Air Bag Inflator Rupture
Air bags: frontal: driver side: inflator module
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.