Known Recalls

Recall campaign · NHTSA 21V268000

Electrical system: software

Proterra, Inc. filed this campaign with NHTSA on 2021-04-19.

Recall campaignNHTSA 21V268000

Electrical system: software

Component
Electrical system: software
Manufacturer
Proterra, Inc.
Vehicles affected
12
Reported to NHTSA
2021-04-19
Owners notified
2021-06-11

Defect description

Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.

Safety risk

The rear door may open without the driver's awareness, increasing the risk of injury.

Manufacturer remedy

Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Scope of coverage

2 model years across 1 models.

ModelYears on record
PROTERRA Catalyst2020 2019

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.