Model year record

2002 Cadillac Escalade

1 recall campaign on file for this model year. 168 owner complaints on file.

Recalls

Recall campaignNHTSA 02V253000

Seats: front assembly: head restraint

Component
Seats: front assembly: head restraint
Manufacturer
GENERAL MOTORS CORP.
Vehicles affected
558,904
Reported to NHTSA
2002-09-17
Owners notified
2002-11-08

Defect description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH REARWARD FOLDING HEAD RESTRAINTS ON THE SECOND ROW SEATS, TWO POTENTIAL PINCH POINTS EXIST ON EACH OF THE FOLDING HEAD RESTRAINTS WHEN THE RESTRAINTS ARE FOLDED REARWARD AS THE SEATBACK IS FOLDED DOWN.

Safety risk

IF A PERSON WERE TO INSERT THEIR FINGER(S) INTO THE PINCH POINT WHEN THE HEAD RESTRAINT FOLDS, IT COULD TRAP AND PINCH THE FINGER(S) CAUSING INJURY.

Manufacturer remedy

DEALERS WILL INSTALL PROTECTIVE COVERS OVER THE PINCH POINTS. OWNER NOTIFICATION BEGAN NOVEMBER 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OR CADILLAC AT 1-800-458-8006.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system1489,000 mi
Service brakes12108,000 mi
Service brakes, hydraulic1055,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip1049,000 mi
Suspension780 mi
Electronic stability control: automatic (ASC)51,000 mi
Vehicle speed control539,000 mi
Parking brake4100,000 mi
Power train4110,000 mi
Seats: front assembly: seat heater/cooler475,000 mi
Unknown or other4223,000 mi
Electronic stability control (ESC)380 mi
Engine3125,500 mi
Seat belts3150,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module310 mi
Steering: hydraulic power assist system335,382 mi
Structure: body: door3
Visibility355,000 mi
Air bags: frontal2
Engine and engine cooling2
Equipment232,000 mi
Fuel system, gasoline2200,000 mi
Fuel/propulsion system285,000 mi
Power train: automatic transmission270,000 mi
Seats: front assembly: power adjust2
Service brakes, electric270,000 mi
Service brakes, hydraulic: foundation components: disc: rotor21,300 mi
Steering2100,000 mi
Structure245,000 mi
Tires222,600 mi
Traction control system247,000 mi
Visibility: windshield wiper/washer2
Wheels: hub2200,000 mi
Air bags1
Electrical system: ignition160,000 mi
Electrical system: wiring: fuses and circuit breakers180,000 mi
Engine and engine cooling: cooling system: radiator assembly186,380 mi
Engine and engine cooling: engine1
Equipment: appliance: air conditioner1
Equipment: mechanical: carrier/rack1
Exterior lighting150,000 mi
Exterior lighting: headlights1
Fuel system, gasoline: delivery: fuel pump119,000 mi
Parking brake: driveline: hydraulic: hoses, lines/piping, and fittings1100,000 mi
Power train: clutch assembly1
Power train: driveline: differential unit112,000 mi
Power train: driveline: driveshaft1
Power train: transfer case (4-wheel drive)175,000 mi
Seat belts: front155,000 mi
Seat belts: front: anchorage1
Seat belts: front: retractor1
Seats: front assembly: head restraint1
Service brakes, air: antilock155,000 mi
Service brakes, air: antilock: wheel speed sensor1117,870 mi
Service brakes, hydraulic: foundation components1
Service brakes, hydraulic: foundation components: disc1
Service brakes, hydraulic: foundation components: disc: pads130,014 mi
Service brakes, hydraulic: foundation components: drum130,014 mi
Service brakes, hydraulic: foundation components: master cylinder1
Service brakes, hydraulic: power assist158,800 mi
Steering: column119,000 mi
Steering: electric power assist system158,800 mi
Structure: body1
Structure: body: door: hinge and attachments180,000 mi
Structure: body: tailgate: hinge and attachments121,000 mi
Suspension: front: wheel bearing1
Tires: temporary/emergency spare tire145,000 mi
Tires: tread/belt1
Vehicle speed control: linkages110 mi
Visibility: rearview mirrors/devices: exterior1
Wheels1

The 2001 model has 56 times as many complaints as this one. The 2003 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.