Model year record

2024 Chevrolet Trax

1 recall campaign on file for this model year. 371 owner complaints on file.

Recalls

Recall campaignNHTSA 23V744000

Electrical system: instrument cluster/panel

Component: Electrical system: instrument cluster/panel
Manufacturer: General Motors, LLC
Vehicles affected: 60,154
Reported to NHTSA: 2023-11-06
Owners notified: 2023-12-04

Defect description

General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

Safety risk

A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.

Manufacturer remedy

The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electrical system	101	16,400 mi
Engine	87	7,696 mi
Unknown or other	34	—
Exterior lighting	20	—
Power train	20	1,900 mi
Service brakes	18	20,000 mi
Visibility/wiper	16	12,000 mi
Engine and engine cooling	10	41,000 mi
Air bags	9	11,000 mi
Fuel/propulsion system	7	—
Forward collision avoidance: warnings	6	—
Steering	5	1,000 mi
Forward collision avoidance: adaptive cruise control	4	—
Lane departure: assist	4	—
Lane departure: blind spot detection	4	29,953 mi
Seat belts	3	—
Vehicle speed control	3	20,000 mi
Electrical system: instrument cluster/panel	2	37,357 mi
Fuel system, gasoline	2	40,000 mi
Seats	2	—
Structure: body	2	—
Suspension	2	—
Tires	2	—
Back over prevention	1	1,000 mi
Equipment: electrical: radio/tape deck/CD etc.	1	—
Forward collision avoidance	1	1,000 mi
Forward collision avoidance: automatic emergency braking	1	—
Structure: body: door	1	3,600 mi
Visibility	1	900 mi
Visibility: defroster/defogger/hvac system	1	200 mi
Visibility: power window devices and controls	1	10,000 mi

The 2025 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.