Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Safety risk
A vehicle fire increases the risk of injury.
Manufacturer remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Back over prevention
13
41,000 mi
Electrical system
13
31,000 mi
Hybrid propulsion system
11
25,886 mi
Engine
5
30,000 mi
Power train
4
35,194 mi
Electrical system: propulsion system: inverter
1
30,000 mi
The 2020 model has about half as many complaints as this one. The 2022 model has about a fifth as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Open investigations
An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.
RQ24004Loss of motive power due to an internal wiring connector short.
Electrical system: wiring
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.