Model year record

2013 Ford C-MAX Energi

1 recall campaign on file for this model year. 65 owner complaints on file.

Recalls

Recall campaignNHTSA 13V475000

Equipment: electrical: anti-theft devices

Component: Equipment: electrical: anti-theft devices
Manufacturer: Ford Motor Company
Vehicles affected: 23,000
Reported to NHTSA: 2013-10-17
Owners notified: 2013-10-30

Defect description

Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."

Safety risk

Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

Manufacturer remedy

Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electrical system	19	43,000 mi
Steering	9	37,500 mi
Power train	7	73,000 mi
Unknown or other	5	30,000 mi
Structure: body	4	28,000 mi
Engine	3	20,000 mi
Fuel/propulsion system	3	43,000 mi
Wheels	3	36,790 mi
Suspension	2	36,790 mi
Vehicle speed control	2	13,400 mi
Air bags	1	25,100 mi
Back over prevention	1	144,000 mi
Equipment	1	50,000 mi
Hybrid propulsion system: inverter	1	20,000 mi
Latches/locks/linkages: doors: latch	1	26,000 mi
Power train: automatic transmission	1	350,000 mi
Seat belts	1	—
Tires	1	9,200 mi

The 2014 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.