Model year record

2020 Ford Escape Hybrid

1 recall campaign on file for this model year. 391 owner complaints on file.

Recalls

Recall campaignNHTSA 25V881000

Power train: automatic transmission: control module (TCM/PCM/TECM)

Component: Power train: automatic transmission: control module (TCM/PCM/TECM)
Manufacturer: Ford Motor Company
Vehicles affected: 87
Reported to NHTSA: 2025-12-18
Owners notified: 2026-02-12

Defect description

Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.

Safety risk

A loss of drive power increases the risk of a crash.

Manufacturer remedy

Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Structure: body	82	400 mi
Unknown or other	70	1,432 mi
Engine	65	26,000 mi
Electrical system	41	21,500 mi
Power train	31	3,500 mi
Structure: body: door	13	35,000 mi
Structure	7	60,000 mi
Visibility/wiper	7	2,200 mi
Vehicle speed control	6	5,000 mi
Back over prevention: rearview system braking	5	—
Fuel/propulsion system	5	28,799 mi
Lane departure: blind spot detection	5	500 mi
Service brakes	5	—
Structure: body: door: hinge and attachments	5	58,000 mi
Back over prevention	4	79,000 mi
Steering	4	—
Air bags	3	—
Forward collision avoidance: warnings	3	—
Fuel system, gasoline	3	19,000 mi
Electrical system: instrument cluster/panel	2	65,000 mi
Engine and engine cooling	2	38,000 mi
Forward collision avoidance: automatic emergency braking	2	—
Structure: body: roof and pillars	2	82,000 mi
Back over prevention: sensing system: camera	1	—
Electrical system: 12V/24V/48V battery	1	15,000 mi
Electrical system: body control module: software	1	140,800 mi
Electronic stability control (ESC)	1	5,000 mi
Exterior lighting	1	—
Exterior lighting: tail lights	1	2,002 mi
Forward collision avoidance: adaptive cruise control	1	—
Lane departure: warning	1	—
Latches/locks/linkages: doors: latch	1	10,500 mi
Latches/locks/linkages: doors: latch plate	1	33,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)	1	53,000 mi
Power train: automatic transmission: gear position indication (PRNDL)	1	36,000 mi
Power train: manual transmission: column shift assembly	1	36,000 mi
Seats	1	11,800 mi
Service brakes, air: antilock: ABS warning light	1	29,859 mi
Service brakes, hydraulic	1	—
Tires	1	—
Visibility: sun/moon roof assembly	1	—
Wheels	1	2,109 mi

The 2021 model has 2 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.