ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Service brakes
33
93,000 mi
Electrical system: instrument cluster/panel
27
54,000 mi
Electrical system
20
58,000 mi
Service brakes, hydraulic
16
54,000 mi
Engine
9
49,000 mi
Fuel system, diesel
5
112,000 mi
Steering
5
120,000 mi
Engine and engine cooling: exhaust system
3
60,000 mi
Power train: automatic transmission
3
73,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip
3
40,000 mi
Tires
3
56,000 mi
Air bags
2
16,000 mi
Electrical system: wiring: interior/under dash
2
88,400 mi
Electronic stability control (ESC)
2
—
Engine and engine cooling
2
53,000 mi
Engine and engine cooling: engine: diesel
2
8,000 mi
Fuel/propulsion system
2
107,900 mi
Power train
2
70,000 mi
Power train: axle assembly: axle shaft: seal
2
49,700 mi
Power train: transfer case (4-wheel drive)
2
68,000 mi
Structure: frame and members
2
54,000 mi
Vehicle speed control
2
49,079 mi
Engine and engine cooling: cooling system
1
45,000 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe
1
90,000 mi
Equipment
1
73,000 mi
Equipment adaptive/mobility
1
80,128 mi
Equipment: appliance: air conditioner
1
35,000 mi
Exterior lighting
1
—
Exterior lighting: turn signal
1
40,000 mi
Fuel system, other: fuel injection system
1
—
Power train: driveline
1
112,000 mi
Seat belts
1
22,000 mi
Seats
1
88,600 mi
Seats: front assembly: seat heater/cooler
1
45,000 mi
Service brakes, air: supply: hoses, lines/piping, and fittings
1
27,842 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: wheel speed sensor/tone ring
1
20,000 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
1
50,000 mi
Service brakes, hydraulic: power assist
1
2,500 mi
Steering: hydraulic power assist: pump
1
2,500 mi
Steering: linkages
1
35,000 mi
Structure
1
54,000 mi
Structure: body
1
60,000 mi
Structure: frame and members: underbody shields
1
35,000 mi
Suspension: front: wheel bearing
1
90,000 mi
Visibility
1
54,000 mi
Visibility: defroster/defogger/hvac system
1
134,000 mi
Visibility: rearview mirrors/devices: exterior
1
40,000 mi
Wheels
1
—
The 2003 model has roughly the same number of complaints as this one. The 2005 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.
