Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Safety risk
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Manufacturer remedy
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Safety risk
IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Manufacturer remedy
DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
20
75,000 mi
Engine
9
72,000 mi
Power train
8
80,206 mi
Air bags
7
75,000 mi
Structure: body
3
55,000 mi
Unknown or other
3
80,000 mi
Fuel/propulsion system
2
113,000 mi
Steering
2
10,000 mi
Wheels
2
48,000 mi
Electrical system: ignition
1
115,000 mi
Electrical system: ignition: switch
1
98,000 mi
Engine and engine cooling
1
34,000 mi
Equipment
1
60,000 mi
Exterior lighting
1
57,500 mi
Latches/locks/linkages
1
60,000 mi
Seat belts
1
59,200 mi
Seats
1
—
Service brakes
1
—
Suspension
1
—
Tires
1
65,785 mi
Tires: valve
1
54,550 mi
The 2008 model has about a fifth as many complaints as this one. The 2010 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.