Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Safety risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Safety risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Safety risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Manufacturer remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
6
124,000 mi
Air bags
4
76,000 mi
Power train
4
36,000 mi
Exterior lighting
2
170,000 mi
Vehicle speed control
2
50 mi
Visibility: sun/moon roof assembly
2
105,000 mi
Electrical system: wiring
1
80,000 mi
Electrical system: wiring: interior/under dash
1
50 mi
Engine
1
36,000 mi
Engine and engine cooling
1
50,026 mi
Engine and engine cooling: cooling system
1
47,115 mi
Engine and engine cooling: engine
1
54,352 mi
Equipment: electrical: radio/tape deck/CD etc.
1
31,000 mi
Fuel system, gasoline
1
50 mi
Fuel system, gasoline: storage: tank assembly
1
—
Fuel/propulsion system
1
170,000 mi
Latches/locks/linkages
1
31,000 mi
Power train: automatic transmission
1
47,115 mi
Seats
1
80,000 mi
Service brakes
1
70,000 mi
Steering: hydraulic power assist system
1
—
Structure: body: trunk lid
1
—
Suspension
1
—
Suspension: front: control arm
1
80,000 mi
Visibility
1
—
The 2002 model has about a third as many complaints as this one. The 2004 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.