Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Safety risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Safety risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Manufacturer remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Fuel/propulsion system
71
103,000 mi
Service brakes
57
120,000 mi
Electrical system
19
80,000 mi
Fuel system, gasoline
18
110,000 mi
Air bags
16
123,000 mi
Service brakes, hydraulic
16
58,206 mi
Suspension
10
69,000 mi
Electronic stability control (ESC)
7
82,000 mi
Engine
7
111,600 mi
Power train: automatic transmission
5
16,390 mi
Equipment
4
78 mi
Power train
4
42,039 mi
Structure: body
4
86,150 mi
Unknown or other
4
200 mi
Air bags: frontal
3
48,000 mi
Exterior lighting: headlights
3
—
Seat belts
2
—
Seat belts: front
2
30,000 mi
Suspension: front
2
69,000 mi
Tires
2
15,000 mi
Vehicle speed control
2
1,164 mi
Air bags: sensor: occupant classification
1
—
Electrical system: instrument cluster/panel
1
101,200 mi
Electrical system: 12V/24V/48V battery
1
70,000 mi
Engine and engine cooling
1
16,390 mi
Engine and engine cooling: cooling system
1
58,000 mi
Engine and engine cooling: engine
1
59,870 mi
Equipment: electrical: radio/tape deck/CD etc.
1
—
Power train: automatic transmission: control module (TCM/PCM/TECM)
1
200 mi
Power train: automatic transmission: torque converter
1
58,000 mi
Seats
1
148,000 mi
Service brakes, air
1
82,000 mi
Service brakes, air: antilock: ABS warning light
1
1,500 mi
Service brakes, electric
1
53,404 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip
1
50 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module
1
200 mi
Steering
1
—
Steering: hydraulic power assist: pump
1
1,060 mi
Tires: pressure monitoring and regulating systems
1
200 mi
Vehicle speed control: cruise control
1
—
Visibility
1
73,000 mi
Visibility: sun/moon roof assembly
1
90,000 mi
Visibility: windshield wiper/washer
1
—
Wheels: rim
1
140,000 mi
The 2002 model has 10 times as many complaints as this one. The 2004 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.