Known Recalls

Model year record

2019 Mitsubishi Eclipse Cross

1 recall campaign on file for this model year. 31 owner complaints on file.

Recalls

Recall campaignNHTSA 18V620000

Forward collision avoidance: software: pedestrian/cyclist/object/obstacle/ recognition

Component
Forward collision avoidance: software: pedestrian/cyclist/object/obstacle/ recognition
Manufacturer
Mitsubishi Motors North America, Inc.
Vehicles affected
9,166
Reported to NHTSA
2018-09-14
Owners notified
2018-10-16

Defect description

Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.

Safety risk

If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.

Manufacturer remedy

MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Air bags513,500 mi
Electrical system57,420 mi
Power train4200,000 mi
Steering4108,000 mi
Service brakes2865 mi
Service brakes, hydraulic2108,000 mi
Unknown or other216 mi
Engine1—
Exterior lighting1865 mi
Forward collision avoidance: automatic emergency braking113,500 mi
Fuel/propulsion system17,420 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)1—
Seat belts1800 mi
Wheels116 mi

The 2018 model has about half as many complaints as this one. The 2020 model has 4 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.