Known Recalls

Model year record

2014 Toyota Highlander Hybrid

1 recall campaign on file for this model year. 2 owner complaints on file.

Recalls

Recall campaignNHTSA 14V272000

Electrical system: software

Component
Electrical system: software
Manufacturer
Toyota Motor Engineering & Manufacturing
Vehicles affected
48,840
Reported to NHTSA
2014-05-22
Owners notified
2014-06-27

Defect description

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Highlander and Highlander Hybrid vehicles. The affected vehicles may have improper software installed in the air bag electronic control unit (ECU) for the operation of the front passenger seat belt force limiter, and as a result, the force limiter may use the restraint setting designed for small occupants, such as those that weigh approximately 110 pounds, for all occupants regardless of their size. As such, some of these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Safety risk

In the event of a crash, a larger front passenger seat occupant may not be properly restrained and be at an increased risk of injury.

Manufacturer remedy

Toyota will notify owners, and dealers will install a software update in the air bag electronic control unit, free of charge. The recall began on June 27, 2014. Owners may contact Toyota customer service at 1-800-331-4331.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system117,200 mi
Visibility/wiper110 mi

The 2013 model has about a third as many complaints as this one. The 2015 model has about a third as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.