Model year record

2003 Toyota Matrix

1 recall campaign on file for this model year. 314 owner complaints on file.

Recalls

Recall campaignNHTSA 08V162000

Visibility: glass, side/rear

Component
Visibility: glass, side/rear
Manufacturer
TOYOTA MOTOR NORTH AMERICA, INC.
Vehicles affected
662,178
Reported to NHTSA
2008-04-10
Owners notified
2008-04-16

Defect description

TOYOTA IS RECALLING 662,178 MY 2003-2004 COROLLA, COROLLA MATRIX AND PONTIAC VIBE VEHICLES EQUIPPED WITH POWER WINDOWS. THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS MAY LOOSEN AND COME OFF, CAUSING THE DOOR GLASS TO SEPARATE FROM THE WINDOW REGULATOR. DUE TO THE COMPONENTS BECOMING LOOSE AND POSSIBLY RATTLING, AN ABNORMAL NOISE MAY BE HEARD FROM THE DRIVER AND /OR FRONT PASSENGER DOOR WHEN OPERATING THE POWER WINDOWS.

Safety risk

THE DOOR GLASS MAY SEPARATE FROM THE WINDOW REGULATOR, BIND AND SHATTER DURING OPERATION OF THE POWER WINDOWS, CAUSING DRIVER DISTRACTION AND/OR INJURY.

Manufacturer remedy

DEALERS WILL REPLACE THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS WITH NEWLY DESIGNED BOLTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 16, 2008 TO TOYOTA OWNERS. THE RECALL BEGAN ON MAY 21, 2008, FOR PONTIAC OWNERS. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371 OR PONTIAC AT 1-800-620-7668.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Air bags56120,000 mi
Power train: manual transmission3390,000 mi
Power train: clutch assembly2028,000 mi
Vehicle speed control2055,500 mi
Power train1797,700 mi
Power train: automatic transmission1466,000 mi
Unknown or other1247,079 mi
Electrical system1060,000 mi
Engine and engine cooling974,000 mi
Engine and engine cooling: engine939,000 mi
Engine8112,000 mi
Service brakes, hydraulic744,000 mi
Structure6
Tires620,000 mi
Interior lighting51,130 mi
Seat belts5150,000 mi
Steering5134,000 mi
Structure: body46,100 mi
Engine and engine cooling: exhaust system: emission control: catalytic convertor380,743 mi
Power train: clutch assembly: pedal/hand lever(motorcycle)330,000 mi
Service brakes3182,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip320,000 mi
Visibility3134,800 mi
Visibility: power window devices and controls398,514 mi
Air bags: frontal293,000 mi
Electronic stability control (ESC)295,025 mi
Engine and engine cooling: engine: gasoline2
Engine and engine cooling: exhaust system294,000 mi
Equipment257,000 mi
Exterior lighting: headlights2100 mi
Fuel system, other21,130 mi
Fuel/propulsion system2145,000 mi
Latches/locks/linkages: doors: latch210,541 mi
Parking brake230,000 mi
Steering: hydraulic power assist system227 mi
Suspension: front244,000 mi
Visibility: glass, side/rear2
Electrical system: ignition: switch110 mi
Electrical system: wiring: interior/under dash1
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe188,000 mi
Equipment: appliance: air conditioner119,100 mi
Fuel system, gasoline185,000 mi
Fuel system, gasoline: storage140,000 mi
Fuel system, other: storage: fuel gauge system1
Latches/locks/linkages1110,102 mi
Latches/locks/linkages: hood: latch116,100 mi
Power train: automatic transmission: gear position indication (PRNDL)1
Seat belts: rear/other1
Seats1130 mi
Service brakes, hydraulic: foundation components: disc1
Service brakes, hydraulic: foundation components: disc: pads133,000 mi
Service brakes, hydraulic: foundation components: disc: rotor133,000 mi
Service brakes, hydraulic: foundation components: drum1
Steering: rack and pinion1
Structure: body: door1
Structure: frame and members18,000 mi
Suspension: front: wheel bearing1102,000 mi
Vehicle speed control: accelerator pedal18,931 mi
Visibility/wiper1
Visibility: windshield165,236 mi
Wheels1102,000 mi

The 2002 model has 157 times as many complaints as this one. The 2004 model has 2 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.