Known Recalls

Model year record

2012 Volkswagen Routan

1 recall campaign on file for this model year. 115 owner complaints on file.

Recalls

Recall campaignNHTSA 12V147000

Suspension: rear

Component
Suspension: rear
Manufacturer
VOLKSWAGEN OF AMERICA, INC
Vehicles affected
15
Reported to NHTSA
2012-04-05
Owners notified
2012-04-20

Defect description

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Safety risk

THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system3977,000 mi
Engine2187,030 mi
Fuel/propulsion system8106,000 mi
Steering879,500 mi
Power train717,000 mi
Service brakes719,563 mi
Unknown or other763,000 mi
Air bags6145,470 mi
Vehicle speed control393,500 mi
Exterior lighting255,000 mi
Seats263,000 mi
Electronic stability control (ESC)170,000 mi
Fuel system, gasoline: storage: tank assembly: filler pipe and cap153,000 mi
Structure: body1129,000 mi
Suspension179,500 mi
Visibility/wiper110 mi

The 2011 model has about a third as many complaints as this one. The 2013 model has 14 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.