VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.
Safety risk
THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Manufacturer remedy
VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
39
77,000 mi
Engine
21
87,030 mi
Fuel/propulsion system
8
106,000 mi
Steering
8
79,500 mi
Power train
7
17,000 mi
Service brakes
7
19,563 mi
Unknown or other
7
63,000 mi
Air bags
6
145,470 mi
Vehicle speed control
3
93,500 mi
Exterior lighting
2
55,000 mi
Seats
2
63,000 mi
Electronic stability control (ESC)
1
70,000 mi
Fuel system, gasoline: storage: tank assembly: filler pipe and cap
1
53,000 mi
Structure: body
1
129,000 mi
Suspension
1
79,500 mi
Visibility/wiper
1
10 mi
The 2011 model has about a third as many complaints as this one. The 2013 model has 14 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.
