Model year record

2015 Buick Encore

4 recall campaigns on file for this model year. 207 owner complaints on file.

Recalls

Recall campaignNHTSA 17V437000

Seat belts: pretensioner

Component
Seat belts: pretensioner
Manufacturer
General Motors LLC
Vehicles affected
40,683
Reported to NHTSA
2017-07-10
Owners notified
2017-08-04

Defect description

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Safety risk

A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Manufacturer remedy

GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

Recall campaignNHTSA 16V651000

Seat belts: pretensioner

Component
Seat belts: pretensioner
Manufacturer
General Motors LLC
Vehicles affected
3,640,162
Reported to NHTSA
2016-09-08
Owners notified
2016-10-13

Defect description

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Safety risk

A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Manufacturer remedy

GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

Recall campaignNHTSA 15V162000

Equipment: other: labels

Component
Equipment: other: labels
Manufacturer
General Motors LLC
Vehicles affected
19,831
Reported to NHTSA
2015-03-20
Owners notified
2015-04-29

Defect description

General Motors LLC (GM) is recalling certain model year 2015 Buick Encore vehicles manufactured August 26, 2014, to February 9, 2015, and 2015 Chevrolet Trax vehicles manufactured October 13, 2014, to February 3, 2015. The affected vehicles have tire placards that do not provide the rim size information for the front or rear wheels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims and Motor Home/Recreation Vehicle Trailer Load Carrying Capacity Information for Motor Vehicles with a GVWR of 4,536 kilograms (10,000 pounds) or less."

Safety risk

If the label is missing front and rear rim size information, the owner may replace the rims with ones that are an incorrect size, increasing the risk of crash.

Manufacturer remedy

GM will notify owners, and will send owners a corrected label, free of charge. The recall April 29, 2015. Owners may contact Buick customer service at 1-800-521-7300, and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15166.

Recall campaignNHTSA 15V146000

Steering: electric power assist system

Component
Steering: electric power assist system
Manufacturer
General Motors LLC
Vehicles affected
2,295
Reported to NHTSA
2015-03-13
Owners notified
2015-04-24

Defect description

General Motors LLC (GM) is recalling certain model year 2015 Buick Encore vehicles manufactured November 27, 2014, to February 24, 2015, and 2015 Chevrolet Trax vehicles manufactured November 18, 2014, to February 17, 2015. The steering column assembly housing may contact the power steering printed circuit board causing the circuit board to wear.

Safety risk

The circuit board wear may cause a sudden loss of electric power steering assist, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will inspect and replace the steering column assembly, as necessary, free of charge. The recall began April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15168.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Engine3350,000 mi
Electrical system3138,000 mi
Steering2958,000 mi
Service brakes2118,000 mi
Air bags1721,200 mi
Unknown or other1525,000 mi
Power train1320,000 mi
Fuel/propulsion system850,000 mi
Vehicle speed control650,150 mi
Exterior lighting5200 mi
Structure: body520,000 mi
Electronic stability control (ESC)470,000 mi
Seat belts452,000 mi
Suspension417,700 mi
Engine and engine cooling3
Visibility/wiper350 mi
Engine and engine cooling: engine: gasoline: turbo/supercharger179,000 mi
Seats133,200 mi
Service brakes, hydraulic1
Suspension: rear: axle: spindle1108,000 mi
Traction control system167,740 mi
Visibility1

The 2014 model has 2 times as many complaints as this one. The 2016 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.