Known Recalls

Model year record

2023 Chevrolet Silverado 3500

1 recall campaign on file for this model year. 39 owner complaints on file.

Recalls

Recall campaignNHTSA 24V060000

Latches/locks/linkages: tailgate: latch

Component
Latches/locks/linkages: tailgate: latch
Manufacturer
General Motors, LLC
Vehicles affected
570,434
Reported to NHTSA
2024-02-01
Owners notified
2024-05-17

Defect description

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Safety risk

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Manufacturer remedy

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Power train169,000 mi
Engine8—
Power train: automatic transmission4—
Electrical system2—
Fuel/propulsion system2—
Latches/locks/linkages: tailgate: latch218,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)2—
Unknown or other2—
Latches/locks/linkages162,500 mi

The 2022 model has about half as many complaints as this one. The 2024 model has about a third as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.