Model year record

2020 Chevrolet Silverado 3500

8 recall campaigns on file for this model year. 77 owner complaints on file.

Recalls

Recall campaignNHTSA 26V083000

Power train: automatic transmission: control module: software

Component
Power train: automatic transmission: control module: software
Manufacturer
General Motors, LLC
Vehicles affected
1,055
Reported to NHTSA
2026-02-12
Owners notified
2026-03-06

Defect description

General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

Safety risk

Rear wheel lock up increases the risk of a crash.

Manufacturer remedy

Dealers will inspect the vehicles and update the transmission control software, free of charge. Owner notification letters were mailed March 6, 2026. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252516560. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 12, 2026.

Recall campaignNHTSA 24V797000

Power train: automatic transmission: fluid/lubricant: valves/valve body

Component
Power train: automatic transmission: fluid/lubricant: valves/valve body
Manufacturer
General Motors, LLC
Vehicles affected
463,295
Reported to NHTSA
2024-10-24
Owners notified
2024-12-12

Defect description

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Safety risk

Rear wheel lock-up can increase the risk of a crash.

Manufacturer remedy

Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.

Recall campaignNHTSA 24V060000

Latches/locks/linkages: tailgate: latch

Component
Latches/locks/linkages: tailgate: latch
Manufacturer
General Motors, LLC
Vehicles affected
570,434
Reported to NHTSA
2024-02-01
Owners notified
2024-05-17

Defect description

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Safety risk

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Manufacturer remedy

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

Recall campaignNHTSA 20V792000

Seat belts: critical fasteners

Component
Seat belts: critical fasteners
Manufacturer
General Motors, LLC
Vehicles affected
624,216
Reported to NHTSA
2020-12-17
Owners notified
2021-01-26

Defect description

General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.

Safety risk

If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.

Manufacturer remedy

GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.

Recall campaignNHTSA 20V446000

Air bags: side/window: curtain: inflator

Component
Air bags: side/window: curtain: inflator
Manufacturer
General Motors LLC
Vehicles affected
769
Reported to NHTSA
2020-07-30
Owners notified
2020-09-03

Defect description

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

Safety risk

If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.

Recall campaignNHTSA 20V324000

Latches/locks/linkages: hood: latch

Component
Latches/locks/linkages: hood: latch
Manufacturer
General Motors LLC
Vehicles affected
272
Reported to NHTSA
2020-06-04
Owners notified
2020-07-07

Defect description

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

Safety risk

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.

Recall campaignNHTSA 20V142000

Latches/locks/linkages: hood: latch

Component
Latches/locks/linkages: hood: latch
Manufacturer
General Motors LLC
Vehicles affected
1,909
Reported to NHTSA
2020-03-12
Owners notified
2020-04-13

Defect description

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.

Safety risk

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.

Recall campaignNHTSA 19V814000

Seat belts: pretensioner

Component
Seat belts: pretensioner
Manufacturer
General Motors LLC
Vehicles affected
556,399
Reported to NHTSA
2019-11-14
Owners notified
2019-12-13

Defect description

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.

Safety risk

A vehicle fire could result if materials ignite inside the vehicle.

Manufacturer remedy

GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Power train2940,000 mi
Engine828,000 mi
Service brakes84,500 mi
Fuel/propulsion system6
Tires4
Electrical system3
Electrical system: integrated trailer brake control352,000 mi
Unknown or other3
Engine and engine cooling: engine: crank/camshaft position sensor2178,000 mi
Latches/locks/linkages265,000 mi
Tires: tread/belt2
Visibility/wiper2
Engine and engine cooling: exhaust system140,000 mi
Forward collision avoidance: automatic emergency braking1
Fuel system, diesel140,000 mi
Service brakes, hydraulic: foundation components: disc: caliper14,500 mi
Service brakes, hydraulic: foundation components: disc: pads14,500 mi

The 2019 model has about 1.5 times as many complaints as this one. The 2021 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.