Model year record

2011 Ford Edge

3 recall campaigns on file for this model year. 2,606 owner complaints on file.

Recalls

Recall campaignNHTSA 11V128000

Electrical system: software

Component
Electrical system: software
Manufacturer
FORD MOTOR COMPANY
Vehicles affected
8,022
Reported to NHTSA
2011-02-24
Owners notified
2011-03-07

Defect description

FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.

Safety risk

IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.

Manufacturer remedy

DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

Recall campaignNHTSA 10V659000

Structure: body

Component
Structure: body
Manufacturer
FORD MOTOR COMPANY
Vehicles affected
14,737
Reported to NHTSA
2010-12-29
Owners notified
2011-01-11

Defect description

FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.

Safety risk

IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.

Manufacturer remedy

DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

Recall campaignNHTSA 10V516000

Latches/locks/linkages: hatchback/liftgate: lock

Component
Latches/locks/linkages: hatchback/liftgate: lock
Manufacturer
FORD MOTOR COMPANY
Vehicles affected
71
Reported to NHTSA
2010-10-27
Owners notified
2010-11-01

Defect description

FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."

Safety risk

THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.

Manufacturer remedy

FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system69755,000 mi
Service brakes27590,000 mi
Unknown or other26460,000 mi
Exterior lighting18854,000 mi
Structure: body18853,750 mi
Engine18259,988 mi
Power train16849,000 mi
Vehicle speed control8751,000 mi
Structure: body: door7949,027 mi
Fuel/propulsion system5756,000 mi
Service brakes, hydraulic48123,000 mi
Latches/locks/linkages: doors: latch4765,000 mi
Electronic stability control (ESC)4373,000 mi
Latches/locks/linkages3750,000 mi
Steering3030,000 mi
Fuel system, gasoline2153,000 mi
Engine and engine cooling1540,271 mi
Visibility/wiper1562,000 mi
Structure1445,000 mi
Air bags1269,543 mi
Seats1162,000 mi
Back over prevention: sensing system: camera10124,000 mi
Interior lighting950,000 mi
Suspension950,000 mi
Equipment adaptive/mobility841,523 mi
Wheels835,000 mi
Back over prevention7103,000 mi
Equipment7100 mi
Seat belts746,500 mi
Back over prevention: warnings5
Back over prevention: rearview system braking4
Forward collision avoidance: automatic emergency braking4162,000 mi
Lane departure: blind spot detection470,000 mi
Visibility43,565 mi
Engine and engine cooling: exhaust system21,695 mi
Fuel system, gasoline: storage: tank assembly2
Latches/locks/linkages: hatchback/liftgate: lock239,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)285,000 mi
Power train: transfer case (4-wheel drive)237,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: ABS warning light292,000 mi
Traction control system270,000 mi
Electrical system: instrument cluster/panel1
Electrical system: 12V/24V/48V battery171,000 mi
Electrical system: ignition1160,000 mi
Engine and engine cooling: cooling system1
Engine and engine cooling: exhaust system: emission control175,000 mi
Equipment: electrical: navigational system(global positioning system)15,800 mi
Equipment: mechanical: accessory scissor/screw/bottle jack/lift1
Forward collision avoidance: warnings176,000 mi
Fuel system, gasoline: storage: auxillary tank1
Seats: front assembly: head restraint125 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module1
Service brakes, hydraulic: foundation components1
Service brakes, hydraulic: foundation components: disc: caliper190,000 mi
Service brakes, hydraulic: foundation components: master cylinder1139,898 mi
Structure: body: hatchback/liftgate180,000 mi
Structure: frame and members: underbody shields1
Suspension: front1161,500 mi
Tires1
Tires: pressure monitoring and regulating systems1
Tires: sidewall130,000 mi
Vehicle speed control: accelerator pedal141,000 mi
Vehicle speed control: throttle1
Visibility: glass, side/rear142,000 mi
Visibility: power window devices and controls149,500 mi
Visibility: sun/moon roof assembly1
Visibility: windshield1113,000 mi
Wheels: hub150,000 mi
Wheels: rim154,000 mi

The 2010 model has 3 times as many complaints as this one. The 2012 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.