Model year record

2011 Ford Escape

2 recall campaigns on file for this model year. 1,942 owner complaints on file.

Recalls

Recall campaignNHTSA 16V777000

Fuel system, gasoline: delivery: fuel pump

Component: Fuel system, gasoline: delivery: fuel pump
Manufacturer: Ford Motor Company
Vehicles affected: 329,265
Reported to NHTSA: 2016-10-26
Owners notified: 2017-11-06

Defect description

Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

Safety risk

A fuel leak in the presence of an ignition source increases the risk of a fire.

Manufacturer remedy

Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

Recall campaignNHTSA 14V284000

Steering: electric power assist system

Component: Steering: electric power assist system
Manufacturer: Ford Motor Company
Vehicles affected: 740,878
Reported to NHTSA: 2014-05-29
Owners notified: 2014-07-18

Defect description

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

Safety risk

If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Manufacturer remedy

Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Steering	444	111,982 mi
Power train	264	45,559 mi
Fuel/propulsion system	255	48,202 mi
Engine	249	47,000 mi
Vehicle speed control	244	45,000 mi
Electrical system	116	53,000 mi
Unknown or other	60	70,000 mi
Suspension	34	87,000 mi
Structure: body	33	49,000 mi
Fuel system, gasoline	32	45,000 mi
Air bags	24	60,000 mi
Visibility/wiper	24	52,420 mi
Service brakes	23	60,000 mi
Engine and engine cooling	16	44,500 mi
Electronic stability control (ESC)	15	66,366 mi
Visibility	12	11,342 mi
Wheels	10	136,000 mi
Visibility: glass, side/rear	7	36,000 mi
Seat belts	6	68,700 mi
Seats	6	9,000 mi
Structure: body: hatchback/liftgate	5	29,000 mi
Steering: electric power assist system	4	95,000 mi
Structure	4	37,000 mi
Equipment adaptive/mobility	3	5,030 mi
Exterior lighting	3	64,500 mi
Tires	3	30,000 mi
Electrical system: ignition	2	131,000 mi
Electrical system: instrument panel: speedometer/odometer	2	122,765 mi
Equipment	2	6,400 mi
Equipment: appliance: air conditioner	2	6,000 mi
Power train: automatic transmission	2	9,330 mi
Service brakes, hydraulic	2	77,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: wheel speed sensor/tone ring	2	—
Steering: column	2	47,000 mi
Traction control system	2	18,500 mi
Visibility: sun/moon roof assembly	2	100,000 mi
Air bags: frontal	1	3,400 mi
Air bags: sensor: occupant classification: front passenger	1	195,500 mi
Electrical system: 12V/24V/48V battery	1	40,500 mi
Electrical system: alternator/generator/regulator	1	134,499 mi
Electrical system: horn	1	40,000 mi
Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)	1	14,000 mi
Fuel system, gasoline: delivery	1	—
Fuel system, gasoline: delivery: fuel pump	1	—
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings	1	—
Latches/locks/linkages	1	38,989 mi
Latches/locks/linkages: doors: latch	1	8,429 mi
Latches/locks/linkages: hatchback/liftgate: lock	1	12,500 mi
Latches/locks/linkages: hood: latch	1	100,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)	1	3,750 mi
Power train: automatic transmission: torque converter	1	131,000 mi
Power train: driveline: driveshaft	1	97,000 mi
Seat belts: front: retractor	1	64,000 mi
Service brakes, hydraulic: pedals and linkages	1	—
Structure: body: door	1	8,429 mi
Structure: body: hatchback/liftgate: hinge and attachments	1	71,000 mi
Structure: body: tailgate	1	50,000 mi
Structure: frame and members	1	178,596 mi
Suspension: front: wheel bearing	1	69,500 mi
Vehicle speed control: accelerator pedal	1	—
Visibility: rear window wiper/washer: motor	1	200,000 mi
Visibility: windshield	1	50,000 mi

The 2010 model has about half as many complaints as this one. The 2012 model has 2 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.