Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Safety risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Manufacturer remedy
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Safety risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Manufacturer remedy
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front passenger seat is empty. Although the side curtain air bag system was designed to suppress the side curtain air bag under this scenario, that information is not explained in the owner's guide for these vehicles as required by FMVSS No. 208.
Safety risk
An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.
Manufacturer remedy
Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the owner's guide. The safety recall began on October 26, 2012. Owner's may contact Ford at 1-866-436-7332.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Power train
338
57,000 mi
Engine
111
68,000 mi
Electrical system
92
60,000 mi
Structure: body
89
55,012 mi
Unknown or other
60
63,099 mi
Vehicle speed control
55
50,700 mi
Structure: body: door
34
51,000 mi
Steering
27
45,070 mi
Power train: automatic transmission
24
3,700 mi
Air bags
23
46,000 mi
Latches/locks/linkages: doors: latch
21
65,000 mi
Latches/locks/linkages
20
56,000 mi
Electronic stability control (ESC)
18
37,300 mi
Fuel/propulsion system
15
79,000 mi
Service brakes
14
62,000 mi
Engine and engine cooling
10
16,000 mi
Fuel system, gasoline
10
30,000 mi
Exterior lighting
9
100,000 mi
Seat belts
9
97,500 mi
Seats
9
7,000 mi
Suspension
9
63,000 mi
Traction control system
7
27,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)
6
106,902 mi
Visibility/wiper
6
31,800 mi
Electrical system: wiring: fuses and circuit breakers
4
109,000 mi
Child seat
3
—
Equipment adaptive/mobility
3
94,300 mi
Power train: clutch assembly
3
90,000 mi
Service brakes, hydraulic
3
8,000 mi
Structure
3
76,000 mi
Wheels
3
17,200 mi
Exterior lighting: headlights
2
86,000 mi
Air bags: frontal
1
20 mi
Electrical system: 12V/24V/48V battery
1
—
Electrical system: horn
1
70,000 mi
Electrical system: wiring
1
100,000 mi
Engine and engine cooling: cooling system: fan
1
5,000 mi
Engine and engine cooling: cooling system: radiator assembly
The 2012 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.