Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Safety risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Manufacturer remedy
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Safety risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Manufacturer remedy
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front passenger seat is empty. Although the side curtain air bag system was designed to suppress the side curtain air bag under this scenario, that information is not explained in the owner's guide for these vehicles as required by FMVSS No. 208.
Safety risk
An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.
Manufacturer remedy
Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the owner's guide. The safety recall began on October 26, 2012. Owner's may contact Ford at 1-866-436-7332.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Power train
385
20,000 mi
Engine
109
17,300 mi
Unknown or other
93
48,200 mi
Electrical system
62
60,000 mi
Structure: body
57
40,000 mi
Vehicle speed control
43
15,000 mi
Latches/locks/linkages
25
46,400 mi
Latches/locks/linkages: doors: latch
24
65,000 mi
Structure: body: door
20
39,000 mi
Fuel/propulsion system
14
21,325 mi
Air bags
13
40,000 mi
Electronic stability control (ESC)
13
54,000 mi
Service brakes
10
18,304 mi
Exterior lighting
9
90,000 mi
Suspension
7
15,000 mi
Power train: automatic transmission
6
77,900 mi
Seat belts
5
70,000 mi
Steering
4
33,000 mi
Engine and engine cooling
3
23,408 mi
Power train: clutch assembly
3
20,000 mi
Seats
3
36,003 mi
Exterior lighting: headlights
2
53,000 mi
Forward collision avoidance: adaptive cruise control
2
—
Lane departure: blind spot detection
2
—
Power train: automatic transmission: control module (TCM/PCM/TECM)
2
9,500 mi
Power train: automatic transmission: control module: software
2
100,000 mi
Service brakes, hydraulic
2
40,000 mi
Structure
2
9,000 mi
Traction control system
2
3,000 mi
Air bags: sensor: occupant classification
1
82,000 mi
Air bags: sensor: occupant classification: front passenger
1
82,000 mi
Electrical system: software
1
33,000 mi
Engine and engine cooling: engine: engine control module (ECU/ECM)
1
101,000 mi
Equipment
1
—
Fuel system, gasoline
1
500 mi
Power train: automatic transmission: internal: clutches/bands
1
171,000 mi
Power train: automatic transmission: internal: clutches/bands: actuators/solenoids
1
20,000 mi
Tires
1
500 mi
Visibility/wiper
1
1 mi
Wheels
1
500 mi
Wheels: lugs/nuts/bolts/studs
1
58,000 mi
The 2012 model has roughly the same number of complaints as this one. The 2014 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.