ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Service brakes, hydraulic: antilock/traction control/electronic limited slip
4
59,000 mi
Tires: tread/belt
3
19,650 mi
Electrical system: wiring
2
—
Engine and engine cooling: engine: gasoline
2
—
Seats
2
—
Service brakes
2
60,000 mi
Service brakes, hydraulic
2
58,000 mi
Structure: body: door: hinge and attachments
2
40,000 mi
Air bags
1
—
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe
1
—
Fuel system, gasoline: storage: tank assembly
1
75,000 mi
Service brakes, hydraulic: foundation components: disc: pads
1
—
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
1
—
Structure: frame and members: underbody shields
1
60,000 mi
The 1998 model has 2 times as many complaints as this one. The 2000 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.