Model year record

2002 GMC Sierra 3500

2 recall campaigns on file for this model year. 29 owner complaints on file.

Recalls

Recall campaignNHTSA 04V562000

Equipment adaptive/mobility

Component
Equipment adaptive/mobility
Manufacturer
MOBILITY WORKS
Vehicles affected
1,660
Reported to NHTSA
2004-11-26

Defect description

ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.

Safety risk

IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.

Manufacturer remedy

DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.

Recall campaignNHTSA 01V220000

Interior lighting

Component
Interior lighting
Manufacturer
GENERAL MOTORS CORP.
Vehicles affected
38,863
Reported to NHTSA
2001-06-26
Owners notified
2001-07-09

Defect description

VEHICLE DESCRIPTION: CERTAIN PICKUP TRUCKS EQUIPPED WITH 6.6L DIESEL ENGINES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 105, "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." THESE VEHICLES HAVE A BRAKE SYSTEM WARNING LIGHT IN THE INSTRUMENT CLUSTER THAT MAY NOT ILLUMINATE WHEN THE BRAKE FLUID IS LOW. IN ADDITION, WHEN THE BRAKE FLUID IS LOW, THE VEHICLE MAY NOT MEET THE PARTIAL SYSTEM REQUIREMENTS OF FMVSS NO. 105.

Safety risk

THESE CONDITIONS COULD RESULT IN REDUCED BRAKING CAPABILITY, WHICH COULD LEAD TO A CRASH.

Manufacturer remedy

DEALERS WILL CHANGE THE LOCATION OF A WIRE CONNECTION IN THE UNDERHOOD BUSSED ELECTRICAL CENTER. OWNER NOTIFICATION BEGAN JULY 9, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHEVROLET AT 1-800-222-1020 OR GMC AT 1-800-462-8782.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Service brakes4137,000 mi
Fuel/propulsion system3101,000 mi
Service brakes, hydraulic349,100 mi
Fuel system, diesel2137,000 mi
Fuel system, gasoline280,000 mi
Parking brake220,000 mi
Suspension2137,000 mi
Air bags127,000 mi
Air bags: frontal178,000 mi
Engine1120,000 mi
Engine and engine cooling: exhaust system1
Parking brake: driveline: hydraulic: hoses, lines/piping, and fittings1
Suspension: front1
Tires: sidewall188,689 mi
Tires: tread/belt130,000 mi
Unknown or other1101,000 mi
Vehicle speed control1154,163 mi
Visibility: rearview mirrors/devices: exterior1

The 2001 model has about half as many complaints as this one. The 2003 model has 3 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.